Servanexo Privacy Policy
This Privacy Policy explains how Servanexo collects, uses, and protects your personal data when you use our website and services.
What we collect
- Account data (name, email, password hash, profile details).
- Usage data (logs, device/browser info, approximate location, interactions).
- Cookies and similar technologies to remember preferences and secure sessions.
- Payment-related data handled by our payment processors; we store limited billing metadata.
- Messages and attachments you send to support.
- Optional data you choose to provide (e.g., portfolio, company info).
How we use your data
- To provide and operate the platform, enable listings, projects, orders, and payouts.
- To maintain safety, prevent fraud and abuse, and enforce our Terms.
- To analyze performance and improve features and user experience.
- To send important notices about your account, orders, and policy updates.
- To comply with legal obligations and resolve disputes.
Legal bases
Where applicable (e.g., EEA/UK), we process data based on consent, contract necessity, legal obligations, and legitimate interests.
Cookies
We use essential cookies for authentication and security, and optional cookies for analytics and personalization. You can control cookies in your browser settings.
Analytics
We may use analytics tools to understand usage trends. These tools collect information sent by your device or browser. IPs may be truncated or pseudonymized where supported.
Payments
Payments are processed by third-party providers. We receive limited billing details and payment status; full card data is not stored on our servers.
When we share data
- Service providers and subprocessors who help us run the platform (hosting, email, analytics, payments) under appropriate safeguards.
- Where required by law, to protect rights, safety, or in response to valid legal requests.
- In a merger, acquisition, or asset sale, your data may be transferred subject to this Policy.
International transfers
Your data may be processed outside your country. We use appropriate safeguards (e.g., SCCs) where required by law.
Retention
We keep personal data only as long as necessary for the purposes above, then delete or anonymize it unless a longer retention is required by law.
Your rights
- Access: request a copy of your data.
- Rectify: ask us to correct inaccurate data.
- Erase: request deletion in certain cases.
- Restrict: request restriction of processing in certain cases.
- Object: object to processing based on legitimate interests or direct marketing.
- Portability: receive your data in a portable format where applicable.
- Complaint: you may lodge a complaint with your supervisory authority.
Children’s privacy
Our services are not directed to children under 13 (or the age required in your country). We do not knowingly collect data from children.
Security
We implement administrative, technical, and physical measures to protect personal data. No method is 100% secure, but we continuously improve our safeguards.
Changes to this Policy
We may update this Policy from time to time. We will post the updated version and change the “Last updated” date.
Contact us
For privacy questions or requests, contact Servanexo at contact@servanexo.com.