Servanexo Refund Policy

Last updated: 2025-10-11

This Refund Policy explains when and how you can request a refund on Servanexo.

Scope

This policy applies to orders, projects, subscriptions and wallet top-ups processed via Servanexo, unless your contract specifies otherwise.

Eligibility

You may request a refund within 14 days of payment, provided your case meets one of the conditions below.

  • Work has not started and no deliverables were produced.
  • No delivery within the agreed timeframe and no response for a reasonable period.
  • Delivered work materially differs from what was agreed or from the project description.
  • Duplicate or accidental payment.
Cases Not Eligible
  • Changing your mind after work began or after acceptance.
  • Requests outside the original scope without an approved change order.
  • Digital goods or files already downloaded/used.
  • Milestones already approved/released.
  • Fraudulent, abusive, or bad-faith requests.
Request Window & Timeframes

Submit your request within 14 days of payment. We acknowledge within 3 business days and aim to decide within 5 business days after receiving all required information.

How Refunds Are Processed
  1. Submit a refund request via your order page or by contacting Servanexo support with your order ID.
  2. We review your request and respond within 3 business days.
  3. We may ask for evidence (messages, files, proofs of delivery/non-delivery).
  4. A decision is communicated within 5 business days after receiving the required details.
  5. Approved refunds are issued to the original payment method or to your wallet, as applicable.
What to Include
  • Order or project ID.
  • Clear description of the issue and what was expected.
  • Relevant dates (order, agreed deadline, communications).
  • Attachments/screenshots demonstrating the issue.
Escrowed Funds & Milestones

For escrowed milestones, refunds depend on milestone approval status or the outcome of the dispute process, if initiated.

Fees & Deductions

Payment processor fees, currency conversion differences, or chargeback fees may be deducted where applicable.

Partial Refunds

In some cases we may grant a partial refund that reflects the portion of work already delivered.

Chargebacks

Filing a chargeback while a refund/dispute is in progress may delay resolution and can result in account actions.

Taxes

Refunds are net of any taxes already remitted where the law does not allow reclaiming such taxes.

Refund Currency

Refunds are processed in the original payment currency. Exchange rate differences are not covered.

Changes to This Policy

We may update this policy from time to time. Continued use after updates constitutes acceptance of the revised policy.

Contact

For refund questions, contact Servanexo at support@servanexo.com.